Business Development Specialist (US Market)
As Business Development Specialist, you excel in scheduling and confirming appointments, demonstrating a proficiency in maintaining transparent communication with clients for a seamless process. You manage calendars and implement timely follow-ups, contributing significantly to the team's overall efficiency.
Responsibilities:
- Make systematic outbound calls to potential customers using provided leads.
- Engage in conversations to introduce company services and benefits.
- Use persuasive communication to schedule and coordinate appointments for potential clients looking for outsourcing services.
- Use scheduling system for organized and efficient management of service appointments.
- Maintain and update CRM with customer records, interactions, objections, and future outreach opportunities.
- Actively listen to customer responses, adjusting pitch to secure appointments.
- Collaborate with the sales team to report daily performance metrics and contribute insights.
- Engage with clients through phone, email, or online platforms to understand service needs and schedule appointments as per their preferences.
Desirable Skills and Experience
Must-haves:
- At least 3 years of experience as B2B (Business-to-Business) appointment setter in a BPO setting
- Exceptional phone etiquette
- Has experience in calendar booking and management preferrably Microsoft 365
- Has experience or knowledgeable in CRM tools preferrably Hubspot
- Exceptional written and spoken English communication skills
Nice-to-haves:
- Experience in lead generation
- Ability to multi-task, prioritize and manage time effectively
- Exceptional attention to detail
- Friendly and professional demeanour
- Strong administration, organizing, and computer literacy skills
Perks and Benefits:
- 13th Month pay
- 15% Night Differential
- Night Shift + Weekends Off
- 12 sick leaves per year upon regularization
- 12 vacation leaves per year upon regularization
- Maternity or Paternity leave
- HMO upon regularization + one free dependent
- Life insurance upon regularization
- MediCash for personal and dependents use
- Rice, clothing, laundry, and meal allowance
- Achievement Allowances
- Birthday Treats
- Company Events and Treats
- Online trainings/Webinars
- Career advancement and promotion opportunities
Job Type:
- Work from home
- Full-time
- Mid-Level
Schedule:
- Night Shift (US-based client)
- Monday to Friday
Salary:
- Starts at Php 20,000
About Kwanii:
Kwanii is a BPO company with operations in Australia and the Philippines. We are expanding our operations in the US. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwaniii is dedicated to delivering high-quality solutions that drive both efficiency and growth.